Frequently Asked Questions
Where is my order?
Where is my order?
Don't panic! You can track the status of your order from the Track My Order page
How long does delivery take?
How long does delivery take?
The average delivery time is 7 to 12 working days , depending on your country and order volume.
Our team ships packages within 24 to 48 working hours .
Please wait this time before contacting us.
You can track your order from the "track my order" page
The product does not suit me, can I return it?
The product does not suit me, can I return it?
Yes, you have 14 days after receipt to return the product if it is unused and in its original packaging.
The product arrived damaged/defective, what should I do?
The product arrived damaged/defective, what should I do?
Don't panic!!
Send us a clear photo of the product + the package within 48 hours of receipt to emilabcosmo@gmail.com.
Our team will respond to you within 24 to 48 hours with a suitable solution.
I haven't received my order after 10 days. What should I do?
I haven't received my order after 10 days. What should I do?
- Check the tracking link.
- Check if a delivery notice has been left or if the package is at a relay point.
- If still nothing after 14 working days, contact us with your order number.
I made a mistake in the address, what should I do?
I made a mistake in the address, what should I do?
Contact us immediately .
If the order has not yet been shipped, we can correct it.
If it has been shipped, we will have to wait for it to return to consider reshipping.